9aq99 Privacy Policy

Protecting your personal information is our highest priority. Here you'll find a full, transparent breakdown of how 9aq99 collects, uses, and safeguards your data.

How We Keep Your Information Secure

Every piece of your data at 9aq99 is protected by industry-standard security measures.

SSL Encryption

All your data on 9aq99 is protected with 256-bit SSL encryption. No third party can access your information under any circumstances.

Data Is Never Sold

Your name, number, or transaction details are never sold to advertisers or third parties. Your privacy is not a product we trade in.

KYC Verification Process

We follow a KYC process to verify user identity, which helps us prevent fraud and unauthorized account access.

Secure Server Storage

Your data is stored on firewall-protected servers. Regular security audits are conducted to ensure there are no vulnerabilities.

Two-Factor Authentication

You can enable Two-Factor Authentication (2FA) for an extra layer of security on your account, keeping it significantly safer.

Marketing Opt-Out

You can unsubscribe from promotional messages at any time. No marketing messages are sent without your consent.

Last Updated: January 2026

1 Introduction

Welcome to 9aq99. This Privacy Policy explains how we collect, use, and protect your personal information. 9aq99 is a trusted online betting platform in Bangladesh, and we believe that safeguarding every user's privacy is a fundamental responsibility.

By registering, logging in, or using any service on the 9aq99 platform, you agree to this Privacy Policy. Please read it carefully before you start using the platform.

9aq99's Privacy Policy is built on complete transparency. We want you to always know what information we hold about you and how we use it. If you have any questions, you're welcome to reach out to our support team at any time.

In summary: We only collect information that is strictly necessary to operate the platform. Your data is never sold or shared with third parties without your permission.


2 What Information We Collect

9aq99 only collects information that is strictly necessary. We never ask for anything beyond that. Below is a breakdown of what data we hold:

Data Type Example Mandatory?
Identity Information Full name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Payment Information BKash/Nagad/Rocket number, transaction history Yes
Device Information IP address, browser type, operating system Automatic
Usage Data Login times, betting history, preferred games Automatic
Location Data Country & City (approximate) Automatic

We never collect your bank account password, PIN, or full card number. If anyone claims to need this information on our behalf, please notify our support team immediately.


3 How We Collect Information

9aq99 collects information through several methods. You have the right to know about each one:

  • Directly from you: You provide information directly when filling out the registration form, during the KYC verification process, or when contacting our support team.
  • Automatically: When you use the 9aq99 platform, certain information is automatically collected from your device and browser, including your IP address, browsing patterns, and device type.
  • Via Cookies: We use cookies to enhance your experience and remember your preferences. A full breakdown of our cookie usage is provided below.
  • From Payment Processors: When transactions are made through bKash, Nagad, or Rocket, we receive the relevant transaction confirmation details.

4 How Your Data Is Used

9aq99 uses your data only for specific, legitimate purposes. We never misuse your information. See below for full details:

  • Account Management: Your identity information is used to create, verify, and manage your account.
  • Payment Processing: Payment information is used to process deposit and withdrawal requests.
  • Security Verification: Device and location data are used to prevent unauthorized account access and fraudulent activity.
  • Service Improvement: Your usage patterns are analyzed to continuously improve the 9aq99 experience.
  • Legal Obligations: Data is used as required to comply with requests from government or regulatory authorities.
  • Promotions & Offers: You will only be informed about relevant bonuses and offers with your consent.
  • Responsible Betting: Unusual betting patterns are monitored to help identify and prevent problem gambling.

Please note: 9aq99 never uses your data against you. Our only goal is to provide you with a safe and enjoyable betting experience.


5 Data Sharing Policy

9aq99 does not sell your personal data to third parties. However, limited information may be shared in certain specific circumstances:

  • Payment Processors: Only the information necessary to confirm transactions is shared with bKash, Nagad, and Rocket.
  • Legal Authorities: We are legally required to disclose information when ordered to do so by a court or government authority.
  • Fraud Prevention: Information related to fraud evidence may be shared with cybercrime authorities.
  • Technology Service Providers: Limited data may be shared with technology partners who help operate our platform, but they are not permitted to use that data for their own purposes.

Your information is never shared for any reason beyond those listed above. If you have any concerns, contact us at support@9aq99.com.


6 Cookie Policy

Cookies are small text files stored in your browser. 9aq99 uses cookies to enhance your browsing experience and ensure the platform functions correctly.

Types of cookies we use:

  • Essential Cookies: These cookies are essential for the platform to function properly. They are used to maintain login sessions and ensure security.
  • Performance Cookies: This data helps us analyze which parts of the website are used most, so we can continue improving the platform.
  • Preference Cookies: These cookies remember your language preference and other settings.
  • Marketing Cookies: Used to show relevant ads, only with your consent.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of certain platform features.


7 Data Retention Period

9aq99 retains your data only for as long as it is needed. Once it is no longer required, it is securely deleted.

  • Active Account: All data is retained for as long as your account remains active.
  • Closed Accounts: Even after account closure, certain data may be retained for up to 5 years due to legal obligations.
  • Transaction details: Financial transaction records must be retained for a minimum of 5 years in accordance with anti-money laundering laws.
  • Marketing Data: If you opt out, your marketing data will be deleted immediately.

8 Your Rights

Under 9aq99's Privacy Policy, you have a number of important rights. Get to know them and use them whenever you need to:

Right to Access

You can request to view any personal data we hold about you at any time. Submit a request to our support team and we will respond within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction. Data is updated following identity document verification.

Right to Erasure

When closing your account, you can request that your data be deleted — to the fullest extent permitted outside of legal obligations.

Right to Object to Processing

You may object to the processing of your data for specific reasons, and you can opt out of marketing communications at any time.

Right to Data Portability

You can request a copy of your data in a standard, portable format. This is your data portability right.

Right to Restrict Processing

In certain circumstances, you can request that the processing of your data be temporarily paused. During this period, your data will be stored but not used.

To exercise any of the rights listed above support@9aq99.com-. We aim to respond within 30 business days.

9 Child Protection

9aq99 is a platform exclusively for adults aged 18 and above. We do not knowingly collect information from or provide services to anyone under the age of 18.

Age is verified at registration and confirmed through ID documents during the KYC process. If a minor has opened an account by any means, that account will be closed immediately and all collected data will be deleted.

For Parents: If you believe your child has created an account on 9aq99, please contact us immediately support@9aq99.com. We'll act on it promptly.


10 Policy Updates

9aq99 may update this Privacy Policy when necessary. If any significant changes are made, we will notify you in advance.

  • For significant changes, you will be notified via email or an on-platform notification.
  • The effective date of any updated policy will be displayed at the top of the page.
  • Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.
  • If you do not agree to the updated policy, you may close your account at any time.

11 Contact

If you have any questions or complaints about this Privacy Policy, please get in touch. 9aq99's support team is available 24 hours a day, 7 days a week.

  • Email: support@9aq99.com
  • Support: 24/7 Live Chat (log in to the platform to access)
  • Response Time: Usually within 24 hours

Email Subject for Privacy-Related Complaints "Privacy Request" Writing to us gets you a faster response.

Safe & Trusted

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Your data is completely secure. Register with 9aq99 and enjoy the best betting experience in Bangladesh.

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